Outlook and Other Desktop Clients

  1. In Outlook, it is always necessary to add a domain as Outlook does not accept addresses without domain parts. (Contrary to WebClient for example.)
  2. You need to escape any special characters by enclosing that part in quotes – this means that the sms: prefix needs to be enclosed in quotes.

The correct formats of entries to the To, Cc and Bcc fields are as follows:

  • "sms:+15551234567"@icewarp.com
  • John <"sms:+15551234567"@icewarp.com>
  • "John Doe" <"sms:+15551234567"@icewarp.com>

In the case there is not SMTP authentication within the session and the SMS server requires authentication, you can use the following syntax:

"sms:<phone_number>?user=<username>&pass=<password>"@<domain>

e.g.: "sms:+15551234567?user=john&pass=123"@icewarp.com

If whole email addresses are used to login, use this format:

"sms:<phone_number>?user=<alias>%<domain1>&pass=<password>"@<domain2>

e.g.:"sms:+15551234567?user=john%icewarp.com&pass=123"@icewarp.com

Warning:In this case the Convert characters % and / to @ in usernames option must be enabled (Domains and Account - Policies - Login Policy).

Note: <domain1> can equal to <domain2>.